Text Analytics

Customer Experience Management

Managing Customer is crucial to any organization for maintaining a successful Customer Experience Management program. Our solution helps industries and organizations to have a strong customer relationship with our text analytics technology which extracts relevant information from customer feedback, comment, survey and turns it into useful business intelligence which unlocks insights into customer’s wants and requirements.

Our text analytics solutions apply Named Entity Extraction and linguistic, statistical algorithms to text known as Natural Language Processing (NLP) which analyses the text and gives insights for the betterment of your business. Iyantras’ Text Analytics solution captures all the information, extracts the critical feedback and categorizes it accordingly based on contextual clues.

It uses a comprehensive Sentiment analysis on feedback which emphasizes on customer’s perception and makes their needs more clear, accurate and reliable. It also sticks to the focus of conducting the analysis by categorizing and organizing the results from the content. This technology also filters spams, ads, retweets, and other worthless information by letting you concentrate all on your customer’s necessities and feelings.